Customer Service Programme


Physical: ₦500,000
Virtual: ₦100,000


3 Days


GOTNI Leadership Centre
No.4, Mike Akhiigbe Way, Jabi, Abuja



Success in business cannot be assured even if the organization has the most beautiful structure and product.

The key secret to attracting and retaining customers is the level of customer experience – customer service that is experienced by a customer on his first contact or visit to your organisation. A dissatisfied customer does not only not go back to that organisation, he also spreads the word to other potential customers about his negative experience.

Implementing a Customer Service training for all employees who interface with customers is very important. This training will equip the employees with customer service skills which will help them ensure that every customer has a beautiful experience. This will lead to repeat business, a good reputation and profitability for the organisation.

Learning Objectives

At the end of this training, the participants should be able to:


What You Will Learn:

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Rotating Faculty

Who to Attend

Customer Service Officers, Frontline Officers and everyone who interfaces with customers in any capacity.

Be Part Of The Class

Register Now

ALP Form (Courses)

“The purpose of learning is growth, and our minds, unlike our bodies, can continue growing as we continue to live.”

Mortimer Adler