Customer Service Programme
Success in business cannot be assured even if the organization has the most beautiful structure and product.
The key secret to attracting and retaining customers is the level of customer experience – customer service that is experienced by a customer on his first contact or visit to your organisation. A dissatisfied customer does not only not go back to that organisation, he also spreads the word to other potential customers about his negative experience.
Implementing a Customer Service training for all employees who interface with customers is very important. This training will equip the employees with customer service skills which will help them ensure that every customer has a beautiful experience. This will lead to repeat business, a good reputation and profitability for the organisation.
Who to Attend
Customer Service Officers, Frontline Officers and everyone who interfaces with customers in any capacity.